Advantage Rent a Car San Francisco Airport Reviews
A link has directed you lot to this review. Its location on this page may change next fourth dimension y'all visit.
Folio eight Reviews 190 - 220
Rochelle of Grants Pass, OR Verified Reviewer
Original review: January. 4, 2019
Orlando, FL rental counter personnel were fast talking sales people selling a bill of goods. Would not have "third party insurance" charging $30 actress per 24-hour interval. Front bumper on our vehicle was damaged actualization close to falling off. Garage personnel were less than cooperative when requested to audit the harm before we left with the vehicle. She was rude and curt and did not want to get off her lazy barrel to walk to the vehicle to inspect the prior impairment. We had simply rented a quality vehicle for less than one-half the price from Thrifty at DFW prior to this part of our trip with no subconscious fees and excellent client service. We will never use Reward in the hereafter and exercise NOT recommend them. Poor client service, poor quality vehicles, ridiculous hidden fees.
Patricia of Toronto, Canada Verified Reviewer
Original review: Jan. 4, 2019
Although they had the claim number from my insurance company vi months after accident they put the above accuse on my credit card even though they knew merits number to send to. The breakdown of loss sheet showed repair cost $2207.12 + downtime $280 + admin fee $150 (which totals $2637.12) but charged $4325.34. Later my adjuster straightened out what was really owed they owed me $448.xiv and have not yet repaid me the coin. The handling of this was completely unprofessional and the claims managing director totally uninterested in correcting her mistakes blaming information technology on their finance department.
PJ of San Diego, CA Verified Reviewer
Original review: Jan. 4, 2019
This was past far the almost horrible car rental experience Always!!! This is such a depression end operation information technology'south a joke! We got a great bargain on CarRentals.com and thought we would endeavour them even though we had never heard of them. The old saying "You lot become what yous pay for" has never been more true! Get-go off we arrived at 9:30 pm and waited in line for more than an hour and a half considering they were telling everyone they had run out of cars.
When nosotros finally get up to the counter they tell us "I'm sorry. We are all out of the mid-size automobile you lot reserved but we have a Chevy Suburban SUV bachelor." There were two of us and this was totally not necessary only nosotros said fine since it was 11:00 pm by this betoken and we're wearied from a very long flight. THEN they said "Groovy. We'll go ahead and upgrade you and it will exist an additional $25 a day". We said, "No thanks. That'due south not what we reserved." Then they said - "Oh sorry. You can expect just it will be some other three hours before we take a meaty vehicle in".
We were livid - we have never been to any car rental identify where they don't upgrade you if they run out of the auto form you booked. We felt like we were literally forced to pay more or be without a car on our trip since everything else was booked upward. This whole thing was a giant scam and a way for them to charge people and I'thousand curious if it's fifty-fifty legal for them to do that! I tin can't even tell you how awful the returning of the car was likewise - the WORST customer service agents anywhere. Avoid, AVOID, Avert - You lot WILL REGRET IT!!!
Read full review
Jenn of Aylmer, Canada Verified Reviewer
Original review: Jan. 2, 2019
We rented a machine in Orlando airport for a week in December 2018. The homo at the teller tried adding all these actress charges, which we declined. He was pushy but we pushed back. When we got to the place to pick up the car the original car'south tires were baldheaded and thus very unsafe for the roads. We requested another machine which had scratches on it. We were very thorough when expecting.
After a week of utilize we returned the automobile without whatever issues. A few weeks afterward the rental I see a charge on my credit card, when called to enquire well-nigh it, they say it was a $1 cost (which I had no other options to pay) and there was a service fee of $25 added to that. I asked to pay part of the service fee even though nowhere on the contract does it land a service fee. They declined, had me call some other number, where it was declined as well. I think it's ridiculous that for $i charge I am charged $25 service fee. Their client service is horrible, I will never use this company again.
Read full review
Mary of Hinsdale, IL Verified Reviewer
Original review: January. ii, 2019
Wish I'd read these reviews before I reserved the car. The complaints are accurate. My problems: ane. Waited xl minutes for shuttle; 2. When I didn't accept the bite for the upgrade, the agent got surly; iii. The machine was filthy, it looked like information technology had soot on it. The windows and mirrors were and then dingy, I couldn't see the traffic; 4. The car was finally made available 2 hours afterwards the agreed upon time. Even though we had fair weather, the automobile was the dirtiest car at the time of return, same status information technology was picked up. Yes, I called customer service. Sebastian, in Primal America, said he'southward communicate with the local office and I should hear back within 48 hours from them. What a surprise when no one ever got back to me. DON'T take the $10 less per mean solar day rate, rent from a more reliable vendor. These reviews are my only recourse.
Dave of Canal Fulton, OH Verified Reviewer
Original review: December. 30, 2018
I recently rented a car from this company at the Denver Airport. I rented cars for 46 years while in business organization with few bad experiences. Upon arriving at the rental site on Dec 22, 2018, the agent offered to upgrade me at no additional charge. This is where the rip off began. When I returned the automobile on time on December 27 every bit agreed, I was told the invoice would exist emailed to my Gmail address. Nevertheless I never got an email bulletin, simply a few days later on I saw a charge on my credit carte du jour for $thou.00 more than originally quoted. When I called the so called customer service number the call was disconnected because of high phone call volume. I have disputed the accuse with my credit card visitor but believe I may take been ripped off. "THEIR Advantage" I guess. This company is owned by Hertz. They seem ripe for a form action suit to me.
James of Boise, ID Verified Reviewer
Original review: Dec. 28, 2018
Trip to Kauai in December 2018, reserved a rental from Advantage several months before and was expecting the $279 price I was quoted. Upon arriving at the rental location I look well-nigh an hour because of many customers and only ii employees manning the desk. I have rented cars for 50 years and accept never been harassed so much to accept the full coverage insurance. I take never used whatever insurance from rental companies every bit I take my own coverage. They made me believe that my insurance would not embrace many things and would not take my word but wanted testify of insurance. I ended upward paying almost $700 for the car rental plus a $200 fee for tentative damage of not-compliance. My rental machine was as expensive as my hotel. NO More ADVANTAGE OR THE OTHER RENTAL Machine COMPANIES UNDER THE SAME UMBRELLA.
Geoffrey of United Kingdom Verified Reviewer
Original review: Dec. 28, 2018
Hired a car through Holiday autos in the U.k. which turned out to exist Reward/Europcar at San Francisco Airport. First thingmet non an airport pickup as advertised merely a 15 minute bus ride downtown. Offset machine offered had clearly been in a crash with rear end crumpled. Second car was offered. Later on second mean solar day of hire leaving Yosemite National Park brakes applied only to hear metal on metal. Long drive downhill from Yosemite to Fresno with faulty brakes. Institute Toyota dealer in Fresno who confirmed car too dangerous to drive. Made contact with Advantage in San Francisco only to exist asked to drive the motorcar dorsum to San Francisco. Dealer said no run a risk as too dangerous. Therefore had brakes repaired at my own expense $500.
Afterwards on during holiday had two warning lights about maintenance required and contact a dealer. Returned car to Advantage, explained problems to Manager and left copies of repair documents. It's now 12 weeks and no reimbursement forthcoming. Advantage Customer care non bothering to respond to e-mails. Alphabetic character volition go to Advantage CEO before long. A firm that should exist avoided at all costs.
Read full review
Katherine of Boise, ID Verified Reviewer
Original review: Dec. 24, 2018
I would recommend staying away from this visitor. I called on 12-22-18 trying to get thru to the customer service line to extend rental. I waited on hold for 30 minutes due west/ no ane coming on the line. I had to literally drive to the rental site to extend the contract screwing upward my entire day's plans and wasting a lot of my time. The woman backside the rental counter was extremely rude and defective business for my horrific experience on hold. She literally abandoned the counter leaving me continuing there, and I had to have another admirer extend my rental because she walked off. When she returned 10 minutes subsequently, she started hooting and hollering at the printer w/ other customers in line waiting. Completely unprofessional behavior.
The vehicle I was given was not in very practiced shape, as one of the seats came completely dislodged from the flooring. It ran very crude, and it sucked a lot of gasoline. The agents at the counter have bad attitudes, and the wait times in line are ridiculous, often times taking over twenty minutes just to go to a rep to bank check you out. They may have lower rates, simply in the end, the frustration is not worth it. I won't use them once more.
Read total review
Hailey of Las Vegas, NV Verified Reviewer
Original review: Dec. 21, 2018
The prices seem besides good to be true, and that's because they are. Firstly, they didn't tell the states that you lot can't put a deposit on a debit card. So we reserved our car with a debit card and so found out at the counter that we had to go all the style dorsum home to get a credit card to actually become the car. Frustrating, but not the worst matter. When we finally returned to pick up the car the counter attendant Robert told united states of america nosotros should get fuel through them instead of at a gas station before we returned the motorcar to save money. We kept telling him we didn't want to do that because we weren't going to return it on an empty tank, merely he swore to us that nosotros would be charged Costco gas prices and only for the amount we needed to fill upwards. This was a prevarication. Consummate and total lie.
When we returned the car we were charged over $50 for a tank of gas, and I returned it with but over one/ii a tank of gas. Also, nosotros were supposed to receive a 'gratis rental twenty-four hours' for signing upwards for their rewards plan. They took $nine off our total bill, not a full day. I spent iii days trying to attain client service about the charges. You lot cannot leave a bulletin, and the eastward-postal service accost they tell you to achieve out to is NOT valid. Information technology got kicked back to me. When I did reach client service they basically said, "Too bad, y'all signed for the tank of gas whether or not the employee lied to y'all." They do not care about you or your business organisation. Don't believe anything the attendants say. Read every inch of fine print because that'due south the simply mode you're going to salve yourself from paying besides much like I did. For what I paid I could have gone to a reputable company and not felt cheated.
Read full review
Kayla of Cincinnati, OH Verified Reviewer
Original review: Dec. xviii, 2018
We went to Florida December 3rd 2018 and but returned. Advantage Car Rental this morn took out $749.00. Nosotros chosen and found out they charged us TWICE for the machine rental. We paid a one thousand for the auto when we arrived at the airdrome motorcar rental area and the payment went through. We had a underage fee which was sworn nosotros would receive back. Footling did we know they would charge us twice maxim we never paid the first time but nosotros accept proof of every single matter with them and their "refund of fee" was taking more money out. NEVER RENT FROM THEM!!!
Laura of Lake Crystal, MN Verified Reviewer
Original review: Dec. 16, 2018
I rented an SUV for vacation and when I went to pick it up they told me they didn't have my vehicle and offered me a minivan instead. Minivans cost less to rent and they didn't want to requite me a fractional refund either. I had to fight for half an 60 minutes to get a refund. I went to Sixt and had a dandy feel.
John of Hyde Park, MA Verified Reviewer
Original review: Dec. 13, 2018
Don't e'er hire a car with Advantage. Worst customer service and their "promotions" are but fake with lots of subconscious fees. And the company's coverage and stock of cars are too limited. Be conscientious, I'm telling you.
Dodi of New London, MN Verified Reviewer
Original review: Dec. xi, 2018
I reserved a car online for a week on Phoenix. Once I got there to option up the car, I had to wait in line for an hour. One time at the counter, the admirer told me that they no longer had the auto I reserved simply would upgrade me. The counter process took a skillful 15 minutes. I was told I was upgraded to a VW Passat. I did not consider this an upgrade! I told the gentleman I did not desire a diesel vehicle considering of the gas price and mileage. He told me that diesel was the same cost as unleaded!!! Yes, you read that correct! At this point it has been 2 hours since my flying landed and I just wanted to go on my way. I become downstairs to go my sweet ride, simply I can't beginning the thing. And then the attendant comes to assistance me and says "oh, you have to hold the button in longer than normal and wait for information technology to beginning." Super! I get on my way and I notice while going down the thruway the steering wheel seems to have some play in it and it'due south shaking.
I called client service the side by side morning and told them about it and asked if I could become a different car. She said that would be no problem. I went dorsum to the auto rental identify and dropped the motorcar off. The gentleman that checked me back in said I could simply go right over to the piddling hut in the garage and let them know that I would demand a new auto. Once I got there, a lady working with a unlike customer overheard me and very angrily said, "You can't modify cars just because you don't like the one you got." I did inform her that I was the consumer and I should at least be comfortable with my purchase. She sent me upstairs. Another 45 infinitesimal look, rude counter people and a new order for a dissimilar motorcar, I was back downstairs.
This time a new lady, said that I was going to get some other diesel fuel. When I informed her that I did not want some other diesel, she informed me that she could upgrade me to a minivan. I did not think that was an upgrade so I asked her to cancel my contract and I would get somewhere else. She canceled the contract and charged my card for the time I had the vehicle. I asked what the charge was... $91!!! I said, "You did not just charge my bill of fare $91 for having a vehicle for sixteen hrs?" She very smugly said, "yep, I did." I would never recommend this company. I went to Alamo instead. Friendlier and faster service AND I got to choice my own automobile.
Read full review
Tracy of Albuquerque, NM Verified Reviewer
Original review: Dec. 7, 2018
I rented a car from advantage in Denver on May 10-13, 2018. I took the car dorsum on May 13 and flew back to Albuquerque, NM. Since this time I take been accused of stealing the car and was charged over $2000 for these faux charges. No one will help clear this upward at advantage. Here we are in Dec and still no help in sight despite my credit hanging in the rest. Is this off-white to consumers to non research all the facts? Look at their cameras, look at the boarding pass I sent in the witnesses I provided. I am in stupor and deplorable that a business organization can accept advantage of people when we accept then many other choices.
Maria of Satellite Beach, FL Verified Reviewer
Original review: Dec. 5, 2018
I reserved a motorcar on Expedia for $86.00 for iv days. When I arrived to the Las Vegas counter John (agent) asked me a couple questions like, "Do you want insurance?" "No. Thanks." "OK initial the key pad." "Do you desire to upgrade?" "No. Cheers. I reserved the manager special on Expedia I will stick with that." "OK initial the key pad. Sign the key pad. Accept a nice twenty-four hour period." three days later I see a charge for $382.00 that he upgraded me and gave me insurance. I take been trying to resolve this with Advantage for 3 weeks and no refund is given according to customer service supervisor.
Brid of Other Verified Reviewer
Original review: December. ane, 2018
The staff at Newark were very friendly and accommodating, there were no long lines, however the vehicle we were given did not take working windscreen washers and the wipers were bad which made visibility dangerously poor in the snow at night. When contacted we were asked to travel 4 hours to collect a replacement vehicle which was not possible. Another member of our party was given a vehicle with bald tyres. 1 of the 3 vehicles hired by our grouping was in roadworthy condition.
Paul of Norfolk, VA Verified Reviewer
Original review: Dec. i, 2018
The worst rent a car company I have seen in my life. I booked a car weeks in advance. When I arrived I had to wait 45 mins before being serviced and they had no auto merely minivans. Week before this I was given a automobile with bald tires, empty gas tank and trash inside. Then the receipt they sent me after dropping off had someone else's name and address on it. I travel often, and Advantage is definitely the worst I have seen by miles. Accept been telling anyone I know to never use Reward. If I could give zippo stars I would.
Southward of Plano, TX Verified Reviewer
Original review: Dec. one, 2018
The worst hire a car visitor I have seen in my life. I booked a minivan ii months ahead of my travel from Dallas to Atlanta to pick up from Atlanta International Aerodrome. On inflow there was no sign of a minivan. The same was true for several other passengers, and this was during October, non even peak tourism flavour. We were there to nourish a wedding, equally were another set of people, and so was a family unit with a piddling girl in a wheelchair, and a few others. We waited three hours, and then cancelled and took a minivan with some other company. Non sure how long the others waited. They would not work with anyone, we asked if they could give ii cars instead of a minivan, and they said information technology was against their policy. I travel ofttimes, and Reward is definitely the worst I take seen by miles. Will never book with them again, and I doubt anyone there will either. Have been telling anyone I know to never use Advantage. If I could requite zero stars I would.
Devore of Homestead, FL Verified Reviewer
Original review: November. 28, 2018
Nosotros rented a car at the Denver aerodrome from Advantage for 12 days. They charged $190 for the rental and $285 for extra commuter and fees and taxes. This is what CheapOair calls a packet!!! WHAT? I volition not ever use CheapOair or Reward again.
alex of Laguna Beach, CA Verified Reviewer
Original review: Nov. 26, 2018
Information technology was our first time to rent the car from Advantage in Denver' aerodrome; nosotros had a very bad feel. At that place was a large line and nosotros were waiting for one hr; also we've received the email for $199 just at the end we got charged $200 extra for the insurance that nosotros didn't need information technology.
Daniel of Fountain Metropolis, WI Verified Reviewer
Original review: November. twenty, 2018
There is no mode to pay cash for tolls on the way dorsum to the airport in Orlando Florida. And so, Advantage will pay your $2.50 cent toll and then accuse you some other $25.00 Assistants FEE!!! Lookout out for this company or better notwithstanding, do not do concern with them...menses!
george of N County, OH Verified Reviewer
Original review: November. xviii, 2018
They will try to rip y'all off with extra charges later the fact. Make sure you lot check your credit bill of fare billings. Best nonetheless - do NOT use them. I contested and had charges removed from my credit carte du jour simply they charged a second time. Have no idea what they used to justify the charges - if anything. I wanted to requite zero stars but have to give at least one.
Judy of New York, NY Verified Reviewer
Original review: Nov. 13, 2018
Rented a car from Advantage. Charged it to a credit card that would embrace whatsoever damage to the rental machine and, since we don't own a car, purchased supplemental liability insurance in example of an accident involving some other party (never thinking nosotros would actually need it!) We had an accident which was our error (no injuries but harm to both vehicles). The other political party's insurance is asking for payment, but Advantage (which didn't have a brochure on SLI when nosotros rented) volition not reply to our repeated requests request for the name of their insurance company so that nosotros can refer the merits to them. No help later on the blow and no aid now, just a huge neb.
HOLLY of Canada Verified Reviewer
Original review: Nov. 12, 2018
Confirmation ** Oct.24- N0v.4/eighteen. Company kiosk in the rental garage very unorganized. Seems they hire out more cars and then they take. We waited 45 minutes for someone to find united states a total size car. This was after checking in at the rental desk in the concluding. There were v other parties besides waiting for their vehicles to appear. One couple refused their automobile equally it was filthy (the seats). We had our car for 2 days then brought information technology back as it sounded similar a bearing or joint was going, hardly hear the radio over the racket. The second time back once again nosotros waited till someone could find us a vehicle. Vacation time is besides precious to be standing in a car rental garage with crabby employees. Washed with Advantage.
Cory of Effingham, IL Verified Reviewer
Original review: Nov. 8, 2018
I recently rented a motorcar through Advantage in LA. The shuttle drivers were very kind, withal, nosotros waited with two small children for over 1.5 hours to get checked in once we arrived at the facility. The clerks were rude and simply talked nearly how they were quitting in one case the manager arrived at noon. I specifically inquired regarding tolls when we finally arrived at the booth window in the desk clerk stated that she did not know annihilation about the roads that I may be driving on. She stated "if I were you, I would non use carpool lanes and try to merely stay off the primary highways to avoid any trouble with tickets or fines."
Sure enough, nosotros drove through a photograph pass toll road. I tried to pay on "the toll roads.com" just the bureau has an agreement that prohibits paying the cost myself. When I inquired about how to pay, they said it would but accept to get to a violation where I would pay a fine, the toll, PLUS a $25 fee for each toll acquired! What a scam!?! 7 min on a toll road, & I'm looking at $75! Client service is a joke, & the business model is geared towards billing their customers! Terrible way to do concern!
Read full review
Lynn of San Diego, CA Verified Reviewer Verified Buyer
Original review: Nov. 3, 2018
On October 28, 2018, I arrived in Nashville. I had previously made a reservation with Advantage Car Rental for October 28 thru November 2, 2018, and added some other driver. The other driver would only exist in town from the 28th thru the 30th of October. Prior to seeing the agent at Nashville Airport I had contacted a customer service rep on the phone and told her that I wanted to change the dates for the other driver and what did I have to do. She informed me that when the other driver was leaving Nashville to get upwardly to the rental ticket office at the airport with the other driver, inform the agent, and the rental agreement would exist updated.
Had I paid for the car rental I would have not been able to change the agreement considering the agent would not take the other driver off the reservation. The agent wanted me to pay for the consummate reservation that was previously made which included $67.45 for the other driver. I asked him if I could make another reservation and he complied but the amount would be more. Somewhen, I decided that information technology wasn't worth the headache, and since at that place are several automobile rental agencies in the area.
As we were walking away the agent asked us to come dorsum he went over to an amanuensis at Hertz and spoke with her. She gave us a rental car for the same price every bit Advantage without a charge for the other driver was added to the agreement. If I ever make a reservation with Advantage I will only make it for the bare minimum and add on afterwards. Reward has a $50.00 fee for cancellations on paid reservations.
Read total review
Kyla of Plano, TX Verified Reviewer
Original review: Oct. 31, 2018
My rental was booked through a potential employer. Didn't have issues at the cheque-in counter upon my arrival. During my trip, one of the passenger back mirror covers popped off. I was traveling alone and therefore was not immediately aware of the result. No other scratches or damages to the vehicle. Upon return I notified staff of the incident and inquired about incident reports and etc. I was notified past both field staff AND THE Function MANAGER that due to the heat index of the area, they sometimes pop off. I was told at that place was no issue AND NO ADDITIONAL FEES.
Months later, I receive a call from Viking collections that I owe $150 for the merits. Couldn't achieve Reward claims department for iv days. Somewhen was able to leave my contact information via voicemail later on existence routed straight to Viking several times instead of Reward staff. An Reward claims staff member emailed me and said that I would exist contacted by the manager overseeing the branch location I returned the automobile to. I waited a week to hear from someone and was never contacted. I got back in bear on with claims requesting information for me to call and contact myself. They did not provide me with anything. Afterwards beingness TOLD DIRECTLY that the happing was a routine & frequent & at that place was no upshot to then being assessed $150 for a single 4-inch piece of plastic is abhorrent. Terrible business. Terrible service. I would give them negative stars if I could. Reprehensible.
Read full review
Stewart of Uk Verified Reviewer
Original review: Oct. 29, 2018
I rented a car from Advantage in Las Vegas on Sept 29th. I was bullied into accepting an "additional commuter" fee for my wife, which came to over $180, despite the fact that this is confronting Nevada state law (Nev. Rev. Stat. Ann. § 482.31515) and against the company's own terms and conditions (which I didn't get to run across until *after* I'd agreed to all the charges). The person I dealt with at the desk was very unpleasant, maxim she didn't care what the law said, and I wasn't getting the machine unless I agreed to the charges. The rental desk was busy, there was a long line of people waiting to exist served, and nosotros had a long drive ahead of us, and then I felt that I had no option but to have the charge. But I was basically bullied into it.
Fortunately, when I returned the car I was able to protest the charges and they were refunded. But the Las Vegas role manager refused to take that her employee had washed anything incorrect, and she gave me the impression that ripping off tourists who don't know the detail of the Nevada country law is standard practise. The whole episode was very unpleasant. I won't use Advantage once more.
Read full review
John of United Kingdom Verified Reviewer
Original review: Oct. 28, 2018
Nosotros had nothing but helpful friendly staff and advice at Orlando aerodrome. The Toyota Corolla nosotros were given was new and freshly cleaned and when we had to return the car early due to a family emergency the lady in reception was warm and caring. They only charged us for the time that we had had the auto for. I would have no hesitation in using them again. Thank you to everyone at Advantage.
Source: https://www.consumeraffairs.com/travel/advantage-rent-a-car.html?page=8
0 Response to "Advantage Rent a Car San Francisco Airport Reviews"
Post a Comment